What we keep,
and what we never do.

01

The short version

We keep what is needed to run your account and your stay, and nothing that exists only to be sold on.

We do not sell or rent your phone number or email to agents or brokers, and we do not call you to “confirm your interest”. An owner gets your contact details when you choose to enquire or ask to visit — because that is the point of the request — and not before.

02

What we store

Held against your account:

• Your name, and the email address or phone number you registered with.
• Your password, stored only as a hash. It cannot be read back, by us or by anyone with the database.
• Homes you saved, visits you requested, reservations you made, stays, rent invoices and the notifications sent to you.
• Payment records: the amount, the status, the reference from the payment provider and the key that makes a retry safe. Card or bank details are handled by the payment provider and are not stored here.
• Enquiries you sent, including what you wrote and the contact details attached to them.

03

Who can see it

A property owner sees an enquiry or visit request you sent to them, with the contact details on it, and — once you reserve or move in — the reservation, stay and rent records for their own property. They cannot see your activity on anyone else’s listing, your shortlist, or your searches.

LSC reviewers see owner and listing submissions, payments and audit records, in order to review listings and handle refunds. Every moderation decision and every refund is recorded with a written reason.

04

How your session works

Your browser never holds an access token for the platform’s API. Signing in stores the session on the server, encrypted, and gives your browser only an opaque identifier in a cookie that JavaScript cannot read.

That cookie is limited to this site, is not shared with the administrator console, and is cleared when you sign out — which also ends the session on the server, not just in your browser.

05

What we measure

We keep the operational records a service needs to stay up and to stay safe: request logs with a request identifier, and counters that limit how many times a sign-in can be attempted.

There is no third-party advertising or tracking script on this site, and no profile is built from your browsing to sell to anyone.

06

How long we keep it

Account and stay records are kept while your account exists, and afterwards only where a record of a tenancy or a payment has to remain — a ledger that erased who stayed and when would be no use to you either.

Audit records are append-only by design: a decision, and the reason for it, is not rewritten later.

Sessions, rate-limit counters and password-reset tokens are short-lived and expire on their own.

07

Your choices

You can see and change what your account holds from the account pages, remove saved homes, and cancel a visit request yourself.

To ask for a copy of your data or its deletion, get in touch. Where a live stay or an unpaid obligation exists, we will say plainly what must be kept and why.

08

Children

This service is for adults entering a rental agreement, and accounts are not intended for anyone under 18.

09

The legal specifics

The data controller, its registered address, the grievance officer required under Indian rules and the contact route for a data request are to be stated here by the business before launch. They are left visibly outstanding rather than filled with a placeholder that would look official without being true.